At The Guest House, we are committed to providing exceptional service to all our clients. To ensure that we can accommodate appointment requests and maintain service quality, we have established a strict cancellation and no-show policy. This policy is designed to ensure that all clients have the opportunity to book appointments in a timely manner.

Cancellation Policy:

•  Less than 24 Hours’ Notice: If an appointment is cancelled less than 24 hours before the scheduled time, 50% of the scheduled appointment fee will be charged to the card on file.
• Same Day Cancellations: If a service is cancelled on the same day as the appointment, 50% of the scheduled service will be charged to the card on file.

No-Show Policy:

• No Call-No Show: For all no call-no show appointments, 75% of the scheduled service fee will be charged to the card on file. A no call-no show is defined as a situation where a guest does not show up for their scheduled appointment and fails to notify us in advance.  

Payment Enforcement:

• Declined Cards: If the card on file is declined, an invoice for the applicable fees will be sent to the email address on file. The invoice must be paid promptly to avoid disruption of future booking privileges.
• Strict Enforcement: * This policy is strictly enforced to ensure fairness and efficiency in our booking system. Adherence to these guidelines allows us to continue offering high-quality services and maintain a reliable schedule for all clients.
• Contact Information: If you need to cancel or reschedule your appointment, please contact us as soon as possible at (860) 374-1193 or email us at [email protected]. We also recommend downloading the Vagaro booking app to easily manage your appointments. We understand that unexpected situations can occur, and we encourage clients to contact us promptly if they need to cancel or reschedule. Your cooperation and understanding are greatly appreciated.