FAQ's and Policies
Frequently Asked Questions
How often should I schedule waxing appointments?
The frequency of waxing depends on individual hair growth cycles, but typically, appointments are scheduled every 4 to 6 weeks to maintain smooth skin.
What services do you offer?
We specialize in full-body waxing and intimate area corrective skincare treatments, addressing concerns such as ingrown hairs and hyperpigmentation.
Where are you located?
Our address is 2301 Silas Deane Highway, Rocky Hill, CT.
How can I contact you?
You can reach us via email at contact@theguesthousect.com or by phone at (860) 374-1193.
What are your business hours?
We are open Thursday to Saturday, from 10:00 AM to 7:00 PM.
Do you offer mentorship or Continued Education programs?
Yes, we offer Continued Education workshops for Licensed Estheticians.
How can I book an appointment?
You can schedule your appointment through our Vagaro booking page:
Cancellation, Rescheduling, and Late Policy
At The Guest House, we value our clients' time and strive to provide the best experience possible. To ensure smooth scheduling and fairness to all clients, we have established the following policies regarding cancellations, rescheduling, and late arrivals.
Cancellation & Rescheduling Policy
- Less than 24 Hours' Notice: If an appointment is canceled less than 24 hours before the scheduled time, 50% of the appointment fee will be charged to the card on file.
- Same-Day Cancellations: If a service is canceled on the same day as the appointment, 50% of the service fee will be charged to the card on file.
- Appointment Changes: If a client reduces their scheduled service on the day of the appointment, they will be charged the full price of the originally booked service.
No-Show Policy
- No Call – No Show: If a client fails to show up for their appointment without notifying us, 75% of the scheduled service fee will be charged to the card on file.
- A no-call, no-show is defined as an appointment where the client does not arrive at the scheduled time and does not contact us in advance.
Late Policy
- 10-Minute Mark: Clients arriving up to 10 minutes late will still be serviced; however, a $15 late fee will be applied to the cost of the scheduled service.
- 15 Minutes Late: If a client is 15 minutes late, the appointment will be canceled, and the client will be charged according to the Less than 24 Hours’ Notice cancellation policy.
We appreciate your understanding and cooperation with these policies, as they allow us to provide the best service to all of our clients. If you have any questions or need to reschedule, please contact us in advance to avoid cancellation fees.